Shipping & Returns

 

Shipping Information

We cover regular shipping in Norway with Posten. 

Posten regular shipping in Norway, no tracking — Free
Bring parcel service in Norway  — NOK 100 flat rate
International shipping – please contact us by email with your shipping details support@anouk.no
 

 

Easy Returns & Exchanges

You may of course change your mind. If you wish to return any items please send the unused product in the original packaging and with all labelst and details in place, within 14 days after you received the goods. You are responsible for the goods arriving at our location in good condition without damage. Please make sure that the goods are packed carefully before returning them. Please fill inn the return form, received with the goods, and place it in the parcel with the returned goods. After receive the returned items in good condition we will refund the full amount. We do not cover the cost of shipping returned goods.  

If there is a problem with the product when you receive the goods, please inform us immediately by email support@anouk.no wit a short description of the problem and your name and order number. We need to receive the goods for inspection and will do our best to replace the goods, or refund the amount. We will cover the cost of sending replacement goods.